Many users encounter the frustrating Printer Offline message, even when everything seems properly connected. This common error can disrupt your workflow but is usually easy to resolve. In this guide, we’ll show you step-by-step solutions to fix it on both Windows and Mac.
1. Check Physical Connections
Ensure your printer is powered on and all cables (USB or power) are securely connected. If using WiFi, verify that the printer is connected to the correct network.
2. Set the Printer as Default
- Go to Settings > Devices > Printers & scanners
- Select your printer and click Set as default
3. Restart the Print Spooler Service
On Windows:
- Press
Windows + R, typeservices.msc, and hit Enter. - Find Print Spooler, right-click, and select Restart.
4. Remove and Reinstall the Printer
Sometimes, reinstalling the printer clears up offline issues:
- Remove the printer from settings
- Reboot your system
- Add the printer again
5. Check Mac Printer Settings
- Go to System Settings > Printers & Scanners
- Right-click the printer and choose Reset Printing System if necessary
6. Preventing Future Errors
Always keep your printer drivers and operating system up to date. Avoid using sleep mode during long idle periods.
Need More Help?
Explore more troubleshooting guides on PrintsView to fix common printer problems easily.